Agents
Collector, Analyst, Execution, and Learning agents
GhostAide is not just a unified inbox with AI added on top. Multiple agent groups cooperate to organize and automate business communication.
Collector agents
Capture inbound requests from email, Teams, Counsel Talk, and other channels into a stable operating flow.
Analyst agents
Use documents, FAQ, routing rules, and prior context to decide what can be answered.
Execution and learning
Execution agents send, act, and hand off. Learning closes the loop for future improvement.
Channels
Bring many channels into one operating view
Email, Teams, Kakao Consulting Talk, and other business communication channels can be managed in one shared structure.
Unified capture
Messages from different tools enter the same operating layer.
Connected sending
AI-assisted replies and human replies can still go back out through the right channel.
Channel-agnostic context
The history follows the relationship, not the raw transport.
Relationships
Organize communication around the people and organizations you work with
Clients, partners, vendors, candidates, and other counterparts can all become part of one structured communication model.
Counterpart records
The relationship becomes the base unit, not just an isolated message thread.
Connected communication paths
The same counterpart can be linked to multiple channels over time.
Shared relationship history
New communication can immediately reuse the context from prior exchanges.
Automation
Automate repetitive communication while keeping humans in control
The inbox is where summarization, classification, drafting, auto-reply, and human review come together.
Summaries and classification
Long threads become understandable quickly and can be prioritized automatically.
Drafting and reply automation
AI can prepare strong drafts and handle routine replies before a human touches the thread.
Review and escalation
Important communication can still be reviewed, edited, or escalated by a human.
Knowledge
Knowledge is what makes communication automation useful
Connect docs, FAQs, repositories, databases, and APIs so AI acts with real context instead of generic language patterns.
Documents and policy context
Contracts, product docs, and internal guidance can feed summaries and replies.
External data connectivity
APIs, databases, and repositories let communication automation use live business context.
Better quality over time
Richer knowledge improves summaries, drafts, classifications, and automated responses together.
Workspace
A structure that scales from one person to an entire team
Use a personal workspace to validate the flow quickly, then grow into teams, permissions, and governance with an organization workspace.
Personal workspace
Ideal for fast validation and building the first working customer flow.
Organization collaboration
Use teams, members, roles, and assignment to manage larger support operations.
Operational visibility
Analytics, governance, and configuration become part of the same operating model.